Sue,
I would really like to say what a great experience that we had working with you on the prospect of selling our home.
In our initial meeting, you talked to my wife and I about your philosophy that when working with clients in selling a home, that the thing that the agent should be most concerned about was the well being of the family that they were marketing the home for. I also vividly remember you saying that you would love to sell our house, but the most important thing in your mind was that we were happy with the entire experience in dealing with you as an agent. Well when you left that day, my wife and I were thrilled that we had the opportunity to work with what appeared to be a very competent real estate agent with great credentials, and in the back of my mind I was thinking with a great sales pitch.
Along the way, you brought us many offers, however, based on the market conditions they were below what we were willing consider for our home. Based on our circumstances, and the fact that we were willing to move back to the area unless we got what were expected from the home, you continued to bring prospective buyers into the home with the understanding that we were not interested in entertaining offers on our home from bargain shoppers. You could have very easily got frustrated with us and stopped actively selling our home, but you took an approach in line with you philosophy from our first meeting, and you keep pushing to bring us an offer that was in line with our expectations.
Well as time moved on and my family began to miss Aurora, we made a decision that we would be moving back to our house in Aurora. After our family made this decision, and as fate would have it, you presented us with a full price offer on our home in a very depressed economic environment, which is a real testament to you and your ability as a real estate agent. However, what has really compelled me to write this letter was my feeling about you as a person, and how you handled the situation after we told you that we were rejecting the full price offer and moving back to Aurora. Again, you stood behind your original message of making sure that our family came first. I think your quote was something to the effect of “sure, I would love to sell your house, but I would much rather that your family was happy and you were happy with the experience of working with me.”
Well needless to say, we were delighted with our experience in dealing with you, and your professionalism in dealing with what was a difficult circumstance. I am not sure anyone else would have viewed the situation the way you did, and we a very fortunate and grateful to have been working with you during this process. If there is anything that I can do to help you in the future such as a reference etc, please feel free to contact me. My wife and I will definitely let anyone that we know that is looking to sell a house to make sure they look up Sue White, because you are not only a great agent, but most importantly a great person.
Thanks again for all your help and support.
Regards,
Robert Petersen
Mr. & Mrs. Everett Gibbs
Jr.4688 Waterloo Road
Randolph, Ohio 44260
Evaluated overall performance of Susan White and Smythe Cramer as excellent. Chose Susan White and Smythe Cramer to market home because of reputation. Recomends Susan White and Smythe Cramer to others.
March 11, 2005
Susan White
Dear Susan,.
Congratulations on being honored with the prestigious Quality Service Award for the 3rd consecutive year.
Your clients have expressed their gratitude and pleasure in working with you by evaluating the quality of your service, your professionalizm, and your integrity as Superior. The Quality Service Award acknowledges your commitment to excellence.
We feel very fortunate and proud that you are associated with the Smythe, Cramer Company.
May we express our sincere admiration for your outstanding work in the real estate profession and wish you another successful and propperous year.
Sincerely,
David C. Paul
President & COO
Howard Hanna Smythe Cramer
Mr. & Mrs. Richard Horning
1622 Schroeder Road
Mogadore, Ohio 44260
Would recommend Susan White to others and chose Susan White and Smythe, Cramer company because Susan is knows as a big seller in our areas and she also lives in our area.
Mega Calby
534 Overlook Drive
Kent, Ohio 44240
I thought Sue did an excellent job at showing me houses and at seling mine. I met her through a friend and would absolutely recommend Susan White and Smythe, Cramer Company to others.
